FAQs

You can either book online and pay a Non-Refundable deposit or ask for a Quote through our online booking system or phone 08 8162 9888 or email: [email protected]

Non-refundable deposit 30% is required upon booking or within 3 days of booking.

• Paid by either Visa/Mastercard.
• Direct deposit into our bank account.

If the items are returned broken, missing and/or damaged a replacement fee will be charged to the hirer.

The non-refundable deposit doesnt cover the cost of the replacement items then the hirer will be charged the full replacement cost.

If the items are returned dirty (i.e. not washed, food/drink/lipstick residue etc) then a cleaning fee will be charged separately to the hirer.

All deposits are NON-REFUNDABLE - so no refunds will be made.  You can however use this monies towards partyware/balloons.sd

If the Hirer cancels the booking on the day of the booking, then the Company reserves the right to charge FULL BALANCE OWING on the tax invoice – NO EXCEPTIONS

In the event of cancellation with less than 7 days’ notice or ON DAY OF FUNCTION/DELIVERY, the ALL MONIES PAID will be forfeited (NO REFUNDS)

If a refund is issued it will be at the discretion of management and not guaranteed.

Delivery depends on distance away from Pooraka.

Within 10km of Pooraka - approx $60 including Pickup

Within 15km of Pooraka - Approx $90 including pickup

Outside this area POA

Yes you can collect your items from our shop at Pooraka.  Either on a Friday 10 - 4pm or Saturday 10 to 1pm

We are not open on Sunday or Monday, so you can return your items on Tuesday between 10 - 2pm

WE WILL TRY TO ENDEAVOUR TO GIVE YOU SPECIFIC DELIVERY or PICKUP TIMES BUT THIS CANNOT BE GUARANTEED.

Equipment will not be supplied without pre-payment either in-store or by phone or by Management approval prior to collection.

Extra trips to Deliver/Pickup will be charged for.
Marquee setup – if the Hirer is not onsite for setup of the marquee, we will not errect the marquee/structure without Hirer onsite. Once we have left the venue/site, we will not return to errect marquee/setup without prior arrangement outside of our existing bookings and there maybe an additional fees for return setup

The following things are recommended

• you clean out your car,
• Ensure you have adequate space for the items you have hired
• bring a suitable size car for the items you are picking up. – Not a small car to pickup trestle tables and chairs as these WILL not fit and we only have limited tables that are folding.
• Ropes and blankets
• A person to help you – dont bring the whole family, the dog, the baby, the kids and the pram, make sure your car is empty.

Please ensure that all hire items are securely fastened during delivery and return to Rite Party Hire

ID is required for customer collects.

If items are broken in-transit – the Hirer will be charged a replacement fee.

The Hirer is responsible for all hire equipment whether it was delivered or picked up until it has been returned to Rite Party Hire.

The Hirer is responsible for all stolen, breakages, damages and missing items and will be required to pay full replacement costs of the broken, damaged or missing items.

Once we have received the items back, we will check the items and then if there is any damages, stolen, broken or missing items, we will invoice you.

On completion of the hire period, ensure that the equipment is stacked carefully as it was received and packed securely in any packaging the equipment was received in when delivered.

Please note – if your items are left outside and they get stolen, the Hirer is responsible for your missing items and will be charged replacement cost.

If the Hirer decides after the items have been delivered and/or erected (marquees), that is not suitable for their requirements, the Hirer is responsible for full payment of the item installed (i.e. full payment of the erect marquee).

There will be no refunds and if another marquee is required then full payment of the subsequent marquee is required and is at the discretion of Management to return to put up subsequent marquee and there is no guarantee this will happen.

The Hirer is responsible for venue and power availability, therefore no cancellation will be accepted with regard to failure to supply

Yes, you will require insurance. 

Insurance is The Hirer’s responsibility during the hire period.

The Hirer is responsible for the security of the equipment at all times during the hire period. Any lost, broken, damaged or destroyed equipment will be charged to The Hirer, at full replacement value.

The Company accepts no responsibility for health or injuries, stolen or missing items if your items are left out or sustained during the hire period of the equipment (as outlined on the tax invoice).

But the Hirer is responsible for all of our items while in care during the hire period.

Returning items need to be returned to Rite Party Hire on the Tuesday after the hire period.

If you do not return the items within the time period, you may be charged a Late Fee of $30, charged at the discresion of Management.

Rite Party Hire does not take any responsibility for damage to underground watering systems, etc.

Rite Party Hire will not be liable for damage incurred to any hidden underground obstruction .

If any item (including temporary structure) has been ordered for erection or delivered by the Hirer and while constructing or delivering the
temporary structure or equipment, the vegetation or building or property owned by the Hirer is damaged then the RPH will take no responsibility for
such damages and the Hirer releases the RPH of any liability or responsibility for the damage.

All care is taken to minimise any damage to the Hirer’s
property however, unforeseen circumstances can occur beyond the RPH control during attempting to complete the work for the Hirer

Yes, you will need to wash all cutlery, crockery and glassware prior to returning or RPH collection.

You dont need to wash linen, but please ensure that is dry before putting in a bag ready for collection/return